Terms of service

These General Terms and Conditions will be used by all members of the Stichting Webshop Keurmerk with the exception of financial services as referred to in the Dutch Financial Supervision Act (Wet Financieel Toezicht) and insofar as these services are supervised by the Netherlands Authority for the Financial Markets.

Table of contents: 
Article 1 - Definitions
Article 2 - Identity of the trader The trader can also be reached via an online complaints form on his website. The trader declares that electronic communication is equivalent to written communication in accordance with art. 6:227a of the Dutch Civil Code.
Article 3 - Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the cooling-off period
Article 8 - Exercise of the right of withdrawal by the consumer and the costs thereof
Article 9 - Obligations of the trader in the event of withdrawal The refund also covers any delivery costs for the cheapest standard delivery method offered.
Article 10 - Exclusion of the right of withdrawal
Article 11 - The price
Article 11a - Consumer reviews and price reductions
If the price of a product or service is personalised on the basis of automated decision-making, the consumer is clearly informed about this before the purchase.
Article 11a – Consumer reviews and price reductions
1. The trader declares that all published consumer reviews originate from real customers who have made a purchase, and explains on the website how this is verified.
2. If price reductions are communicated, the trader states the prior lowest price applied to the product in the 30 days before the price reduction, insofar as legally required.
Article 12 - Performance and extra warranty
Article 13 - Delivery and performance
Article 14 - Continuing performance contracts: duration, termination and renewal
Article 15 - Payment
Article 16 - Tailored coaching
Article 17 - Complaints procedure
Article 18 - Disputes
Article 19 - Additional or deviating provisions
Article 20 - Amendment of the general terms and conditions of Stichting Webshop Keurmerk

Article 1 - Definitions In these terms and conditions the following definitions apply:
1. Ancillary contract: a contract under which the consumer acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are supplied by the trader or by a third party on the basis of an arrangement between that third party and the trader;
2. Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who is not acting for purposes relating to his trade, business, craft or profession;
4. Day: calendar day;
5. Digital content: data that are produced and supplied in digital form;
6. Continuing performance contract: a contract for the regular supply of goods, services and/or digital content over a given period;
7. Durable medium: any means – including e-mail – that enables the consumer or the trader to store information addressed to him personally in a way that allows future consultation or use during a period adapted to the purpose for which the information is intended, and that allows unchanged reproduction of the stored information;
8. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period; 
9. Trader: the natural or legal person who is a member of Stichting Webshop Keurmerk and offers products, (access to) digital content and/or services to consumers at a distance;
10. Distance contract: a contract concluded between the trader and the consumer within the framework of an organised system for distance selling of products, digital content and/or services, whereby up to and including the conclusion of the contract exclusive or joint use is made of one or more techniques for distance communication;
11. Model withdrawal form: the European model withdrawal form included in Annex I of these terms and conditions;
12. Technique for distance communication: means that can be used for concluding a contract without the consumer and the trader having to be together in the same room at the same time;

Article 2 – Identity of the trader
Name of trader: Killerbody Food B.V., also trading under the trade names Killerbody and Killerbody Food
Registered address: Postbus 68, 1120 AB Landsmeer
Visiting address: Postbus 68, 1120 AB Landsmeer
Telephone number: +1 (0) 85 - 0441010 (working days from 09:00 to 17:00)
E-mail address: hello@killerbodyfood.com
Chamber of Commerce number: 73151769
VAT identification number: NL859375912B01

Article 3 – Applicability
1. These general terms and conditions apply to every offer of the trader and to every distance contract concluded between the trader and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, how the general terms and conditions can be inspected at the trader's premises and that they will be sent free of charge as soon as possible at the consumer's request.
3. If the distance contract is concluded electronically, then contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated, before the distance contract is concluded, where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.
4. In the event that specific product or service terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and, in the event of conflicting terms and conditions, the consumer may always invoke the applicable provision that is most favourable to him.

Article 4 – The offer
1. If an offer has a limited period of validity or is made subject to conditions, this is expressly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow the consumer to assess the offer properly. If the trader uses images, these are a truthful representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are not binding on the trader.
3. Every offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer.

Article 5 – The contract
1. Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and meets the conditions set.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the trader, the consumer can dissolve the contract.
3. If the contract is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will observe appropriate security measures for this purpose.
4. The trader may, within statutory frameworks, inform himself whether the consumer can meet his payment obligations, as well as of all those facts and factors that are important for responsibly entering into the distance contract. If, on the basis of this investigation, the trader has good grounds not to enter into the contract, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to its performance.
5. At the latest upon delivery of the product, the service or the digital content, the trader will send the consumer the following information, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
a. the visiting address of the trader's establishment where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about warranties and existing after-sales service;
d. the price including all taxes of the product, service or digital content; insofar as applicable the delivery costs; and the method of payment, delivery or performance of the distance contract;
e. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration;
f. if the consumer has a right of withdrawal, the model withdrawal form.
6. In the case of a continuing performance transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 – Right of withdrawal
The cooling-off period is 14 days, unless the law prescribes a longer period.
For products:
1. The consumer can dissolve a contract relating to the purchase of a product during a cooling-off period of at least 14 days without stating reasons. The trader may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).
2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product, or:
a. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The trader may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order of several products with a different delivery time.
b. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part;
c. in the case of contracts for the regular delivery of products over a given period: the day on which the consumer, or a third party designated by him, has received the first product.

For services and digital content that is not supplied on a tangible medium:
3. The consumer can dissolve a service contract and a contract for the supply of digital content that is not supplied on a tangible medium for at least 14 days without stating reasons. The trader may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).
4. The cooling-off period referred to in paragraph 3 starts on the day following the conclusion of the contract.

Extended cooling-off period for products, services and digital content that is not supplied on a tangible medium in the event of failure to inform about the right of withdrawal: 
5. If the trader has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period ends twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
6. If the trader has provided the consumer with the information referred to in the previous paragraph within twelve months of the start date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the consumer during the cooling-off period
1. During the cooling-off period the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
2. The consumer is only liable for any diminished value of the product resulting from handling the product beyond what is permitted in paragraph 1.
3. The consumer is not liable for any diminished value of the product if the trader has not provided him, before or at the conclusion of the contract, with all the legally required information about the right of withdrawal.

Article 8 – Exercise of the right of withdrawal by the consumer and the costs thereof
1. If the consumer makes use of his right of withdrawal, he reports this to the trader within the cooling-off period by means of the model withdrawal form or in another unambiguous manner. 
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (an authorised representative of) the trader. This is not necessary if the trader has offered to collect the product himself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.
3. The consumer returns the product with all delivered accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the trader.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
5. The consumer bears the direct costs of returning the product. If the trader has not stated that the consumer must bear these costs or if the trader indicates that he will bear the costs himself, the consumer does not have to bear the costs of return.
6. If the consumer withdraws after first having expressly requested that the performance of the service or the supply of gas, water or electricity that has not been made ready for sale in a limited volume or set quantity begins during the cooling-off period, the consumer owes the trader an amount proportionate to that part of the obligation that has been performed by the trader at the moment of withdrawal, compared with full performance of the obligation.
7. The consumer bears no costs for the performance of services or the supply of water, gas or electricity that has not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
a. the trader has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model withdrawal form, or
b. the consumer has not expressly requested the start of the performance of the service or the supply of gas, water, electricity or district heating during the cooling-off period.
8. The consumer bears no costs for the full or partial supply of digital content not supplied on a tangible medium, if:
a. prior to its supply he has not expressly agreed to the start of performance of the contract before the end of the cooling-off period;
b. he has not acknowledged losing his right of withdrawal when giving his consent; or
c. the trader has failed to confirm this statement by the consumer.
9. If the consumer makes use of his right of withdrawal, all ancillary contracts are dissolved by operation of law.

Article 9 – Obligations of the trader in the event of withdrawal
1. If the trader makes it possible for the consumer to report withdrawal electronically, he will send an acknowledgement of receipt without delay after receiving this notification.
2. The trader reimburses all payments made by the consumer, including any delivery costs charged by the trader for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the trader offers to collect the product himself, he may wait with the refund until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first.
3. The trader uses the same means of payment for the refund as the consumer used, unless the consumer agrees to another method. The refund is free of charge for the consumer.
4. If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the trader does not have to refund the additional costs for the more expensive method.

Article 10 – Exclusion of the right of withdrawal 
The trader can exclude the following products and services from the right of withdrawal, but only if the trader has clearly stated this in the offer, or at least in good time before the conclusion of the contract:
1. Products or services whose price is subject to fluctuations on the financial market over which the trader has no influence and which may occur within the withdrawal period
2. Contracts concluded during a public auction. A public auction means a method of sale whereby products, digital content and/or services are offered by the trader to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services; 
3. Service contracts, after full performance of the service, but only if:
a. performance has begun with the express prior consent of the consumer; and
b. the consumer has declared that he loses his right of withdrawal once the trader has fully performed the contract;
4. Service contracts for the provision of accommodation, if the contract provides for a specific date or period of performance and other than for residential purposes, goods transport, car rental services and catering;
5. Contracts relating to leisure activities, if the contract provides for a specific date or period of performance thereof;
6. Products made to the consumer's specifications, which are not prefabricated and which are made on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
7. Products that spoil quickly or have a limited shelf life;
8. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
9. Products that by their nature are irrevocably mixed with other products after delivery;
10. Alcoholic beverages whose price was agreed upon conclusion of the contract, but whose delivery can only take place after 30 days, and whose actual value depends on fluctuations in the market over which the trader has no influence;
11. Sealed audio and video recordings and computer software whose seal has been broken after delivery;
12. Newspapers, periodicals or magazines, with the exception of subscriptions to them; 13. The supply of digital content other than on a tangible medium, but only if:
a. performance has begun with the express prior consent of the consumer; and
b. the consumer has declared that he thereby loses his right of withdrawal.
14. products provided free of charge or promotional gifts (such as gifts with purchase or free products) that form part of an order cannot be returned separately and are not eligible for a refund. If the consumer makes use of the right of withdrawal and returns the entire order, the free product must also be returned.
15. Tailored coaching programmes as referred to in Article 16, since these are compiled on the basis of an individual intake and personal choice of the consumer and are therefore to be regarded as services made to the consumer's specifications that are not prefabricated.

Article 11 – The price
1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
2. Contrary to the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations on the financial market and over which the trader has no influence, with variable prices. This link to fluctuations and the fact that any prices stated are target prices are mentioned in the offer.
3. Price increases within 3 months after the conclusion of the contract are only permitted if they result from statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only permitted if the trader has stipulated this and:
a. they result from statutory regulations or provisions; or
b. the consumer is entitled to terminate the contract with effect from the day on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.
6. The 10% discount code obtained via the newsletter does not apply to tailored coaching programmes as referred to in Article 16.

Article 12 – Performance of the contract and extra warranty
1. The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the statutory provisions and/or government regulations existing on the date of the conclusion of the contract. If agreed, the trader also guarantees that the product is suitable for other than normal use.
2. An extra warranty provided by the trader, his supplier, manufacturer or importer never limits the statutory rights and claims that the consumer can assert against the trader on the basis of the contract if the trader has failed to perform his part of the contract.
3. Extra warranty means any commitment of the trader, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what he is legally obliged to do in the event that he has failed to perform his part of the contract.

Article 13 – Delivery and performance
1. The trader will observe the greatest possible care when receiving and performing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has made known to the trader.
3. With due observance of what is stated about this in article 4 of these general terms and conditions, the trader will perform accepted orders with due speed but no later than within 30 days, unless another delivery period has been agreed. If delivery is delayed, or if an order cannot be performed or can only be performed in part, the consumer will be informed of this no later than 30 days after he placed the order. In that case the consumer has the right to dissolve the contract free of charge and is entitled to any compensation.
4. After dissolution in accordance with the previous paragraph, the trader will refund the amount paid by the consumer without delay.
5. The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer or to a representative designated in advance and made known to the trader, unless expressly agreed otherwise.

Article 14 – Continuing performance contracts: duration, termination and renewal
Termination:
1. The consumer can at all times terminate a contract entered into for an indefinite period and extending to the regular delivery of products (including electricity) or services, with due observance of the termination rules agreed for this purpose and a notice period of no more than one month.
2. The consumer can at all times terminate a contract entered into for a fixed period and extending to the regular delivery of products (including electricity) or services as of the end of the fixed term, with due observance of the termination rules agreed for this purpose and a notice period of no more than one month.
3. The consumer can, with regard to the contracts referred to in the previous paragraphs:
- terminate them at all times and not be limited to termination at a specific time or in a specific period;
- at least terminate them in the same way as they were entered into by him;
- always terminate them with the same notice period as the trader has stipulated for himself.
Renewal:
4. A contract entered into for a fixed period and extending to the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed period.
5. Contrary to the previous paragraph, a contract entered into for a fixed period and extending to the regular delivery of daily, news and weekly newspapers and magazines may be tacitly renewed for a fixed period of no more than three months, if the consumer can terminate this renewed contract as of the end of the renewal with a notice period of no more than one month.
6. A contract entered into for a fixed period and extending to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate it at all times with a notice period of no more than one month. The notice period is no more than three months if the contract extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
7. A contract of limited duration for the regular trial delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the end of the trial or introductory period.
Duration:
8. If a contract has a duration of more than one year, the consumer may, after one year, terminate the contract at all times with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.

Article 15 – Payment
1. Insofar as no other provision is made in the contract or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the contract. In the case of a contract for the provision of a service, this period starts on the day after the consumer has received the confirmation of the contract.
2. When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. Where advance payment has been stipulated, the consumer cannot assert any right regarding the performance of the relevant order or service(s) before the stipulated advance payment has been made.
3. The consumer has the duty to report inaccuracies in payment details provided or stated to the trader without delay.
4. If the consumer does not meet his payment obligation(s) on time, then, after he has been informed by the trader of the late payment and the trader has granted the consumer a period of 14 days to still meet his payment obligations, and payment is not made within this 14-day period, the consumer owes the statutory interest on the amount still due and the trader is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2.500,=; 10% on the following € 2.500,= and 5% on the next € 5.000,= with a minimum of € 40,=. The trader may deviate from the stated amounts and percentages in favour of the consumer.

Article 16 - tailored coaching
Killerbody offers the possibility to take part in tailored coaching programmes, focused on nutrition, training and lifestyle.

The Contract for tailored coaching is concluded after the Consumer has signed the order confirmation and has agreed to its content.

The Consumer acknowledges and accepts that:

  • Killerbody is not a medical service provider and does not give medical advice;
  • participation in the coaching programme and the training and nutrition programme takes place entirely at your own risk;
  • the Consumer is responsible for assessing his/her own physical and mental fitness to take part;
  • the Consumer is responsible for his/her own health and physical condition;
  • the Consumer is advised to seek medical advice from a doctor or specialist before taking part, particularly in the event of doubt about health, injuries or medical complaints;
  • the Consumer is obliged to report relevant medical information and any changes to it in good time.

Killerbody and the coaches engaged by it have only a best-efforts obligation and give no guarantees regarding the achievement of specific results. Results can differ from person to person and depend among other things on effort, consistency, physical condition and lifestyle.

Participation in the programme does not release the Consumer from his or her own responsibility. Following nutritional advice and training schedules is at your own risk and must be adapted to the personal situation and health of the Consumer.

The Consumer must perform exercises carefully and to the best of his or her own ability. In the event of pain, dizziness or other complaints, training must be stopped immediately.

Killerbody is not liable for any damage arising from participation in the coaching programme or the programme, including but not limited to:

  • physical injury or damage to health;
  • indirect damage;
  • consequential damage or loss of income;

unless there is intent or gross negligence on the part of Killerbody.

By taking part in the coaching programme and signing the order confirmation, the Consumer expressly declares to agree with:

  • the content of the order confirmation;
  • these general terms and conditions.

Tailored coaching programmes are compiled on the basis of an individual intake and are, in view of Article 10 paragraph 15, excluded from the right of withdrawal.

Article 17 – Complaints procedure
1. The trader has a sufficiently well-publicised complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the performance of the contract must be submitted to the trader within a reasonable time after the consumer has discovered the defects, fully and clearly described.
3. Complaints submitted to the trader are answered within a period of 14 days counted from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will reply within the period of 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.
4. A complaint about a product, service or the trader's service can also be submitted via a complaints form on the consumer page of the website of Stichting Webshop Keurmerk (https://www.keurmerk.info/klacht/) The complaint is then sent both to the trader concerned and to Stichting Webshop Keurmerk.
5. Stichting Webshop Keurmerk will inform the trader about the dispute and mediate.
6. Stichting Webshop Keurmerk will take an independent position and inform both the trader and the consumer about the applicable legislation.

Article 18 – Disputes
Disputes may, without prejudice to mandatory legal provisions, be submitted by the consumer to the competent court.

Contracts between the trader and the consumer to which these general terms and conditions relate are governed exclusively by Dutch law.

Article 19 – Additional or deviating provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Article 20 – Amendment of the general terms and conditions
Stichting Webshop Keurmerk Amendments to these terms and conditions only take effect after they have been published in an appropriate manner, on the understanding that in the event of applicable amendments during the term of an offer, the provision most favourable to the consumer will prevail. 

10 October 2025

Stichting Webshop Keurmerk
Weteringschans 108
1017 XS Amsterdam