Table of contents
Article 1. Who is responsible for the processing of my personal data?
Article 3. What are (special) personal data?
Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, address or e-mail address. But data such as your IP address or Killerbody customer number are also personal data. And other data that is unique to you, such as your Killerbody order history or surfing behavior.
Special personal data are data that make you recognizable. Think of your height or weight. Killerbody does not process or store special personal data.
Article 4. From whom do we process personal data and how do we obtain this data?
We process the personal data of everyone who has (had) direct or indirect contact with Killerbody, such as (business) customers and contact persons of partners. We receive the data directly from you when you visit our website, create an account, close a membership, enter into a partnership and enter certain information or when you contact our customer service. In some cases we receive your data from others. When someone sends a gift directly to you, we receive your name and address details. We can also receive data from other parties, but only if you have given those parties permission to provide certain data to us.
Article 5. What data do we process about you, what do we use it for and how long are they kept?
Data for processing your order
If you order something, take out a membership or enter into a partnership, we need certain information from you to be able to deliver your order and to keep you informed about your order. This information is also required for any returns or repairs.
For this we collect your name, e-mail address, delivery address(es), payment details and your telephone number.
The data is necessary to perform the agreement that you have concluded with us (or with one of our sales partners). By law, we must keep the data related to your order for 7 years.
Data in your account
We store the following information in your personal account: your name, (delivery and residential/establishment) address(es), telephone number, e-mail address, date of birth (if you have provided it) and payment details. In your account we also store your order history including chosen delivery options, including the digital items and memberships you have taken out. It is our customer promise to make our customers' lives easier and more fun. That is why we keep the data in your account as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can request to have your data removed at any time by sending an email to: email@example.com.
Information about your contact with customer service
We can help you faster next time by saving your data. We therefore keep the notes about customer contact as long as you are an active customer with us.
We regularly have offers, special promotions and news that we want to share with you. We are happy to share it via our newsletter that you receive in your mailbox. If you give us permission to do so, we can send you the newsletter. You can unsubscribe from our newsletter at any time.
We may show you advertisements on other websites. This is done on the basis of your previous visits to our websites and the websites of third parties. Your surfing, searching and purchasing behavior is collected on the basis of cookie techniques, your IP address and the advertising number that is linked to the device you are surfing with. We only do this if you have given permission to place cookies. Cookies have a limited retention period and that period differs per cookie. Read more about cookies.
Data for contests and promotions
If you participate in a promotion or competition, we will ask you for information, such as your name, address and/or e-mail address. We need this to be able to carry out the promotion and to announce the prize winner(s). We collect this data with your consent.
We make it possible to pay afterwards with Klarna. Klarna can check your creditworthiness.
Who is your data shared with?
In order to process your order, we work together with an external logistics partner for fulfillment and parcel service. This party receives your customer number, order number, e-mail address, name and delivery address to ensure that they can process your package correctly.
Other Third Party Service Providers
We also engage other external service providers to assist with various matters. Sometimes they also need personal data for this. We only share the data that is necessary for the assignment that the external service provider carries out for us. We do not sell your information to these service providers or other third parties for commercial purposes. The types of work that our external service providers perform for us are:
Sometimes we have to pass on personal data to the government. This may first occur if certain government institutions need this information to perform their duties, such as the Tax and Customs Administration. The police or judiciary may also need certain data in the event of fraud or abuse. Finally, certain supervisory authorities may gain access to personal data in the context of an investigation.
Only at your request: with other companies
If you wish, we will also pass your personal data on to other companies, for example if one of our commercial partners has an offer for Killerbody customers. We will only do this with your explicit permission.
Article 6. How do we handle children's data?
Our services are not aimed at children. This means that the use of Killerbody by customers under the age of 16 is only allowed with the explicit permission of a parent or guardian.
Article 7. What rights can you exercise with regard to your data?
Right to information
Right of access
You have the right to request access to the information we have available about you at any time. You can request this via firstname.lastname@example.org. We process requests within 30 days at the latest.
Right to correction
You have the right to have your personal data corrected if they are incorrect or outdated and/or to have them supplemented if they are incomplete. You can email changes to email@example.com.
Right to object
You have the right to object to the processing of your data if you do not agree with the way in which we process your personal data.
Right to restriction
You have the right to request restriction of the processing of your data. This means that we may store your data but not use it. This right arises in a number of cases. If you believe this is the case, please email firstname.lastname@example.org.
Right to be forgotten/request account deletion
You have the right to request that we delete all data we hold about you. When you submit a request to delete your account, we will delete data that can be traced back to you, except for the data that we must or may keep on the basis of the law. You can email this right to email@example.com.
Right to file a complaint
You have the right to submit a complaint about the way in which we handle your data. If you have a complaint, please send an email to firstname.lastname@example.org.
Article 8. Questions